Call center people not properly trained

<p>We are trying to set-up our DSTV explora with the extended view to two other decoders, one being a brand new Explora and the other a normal HD decoder. I know it is maybe a little more complex, but that is not the reason for this complaint, even though we are still struggling to get it right. All we wanted to do is add an extra decoder, but instead had agents not understanding the set up, switching the wrong smartcard numbers, deactivating the catchup option on our main Explora...the list goes on... </p>