RN
Richard N
1 reviews | Active since Dec 2013
18 Dec 2019, 15:08
Call Center not working today...technical issues?
I have been trying unsuccessfully to talk to an agent since 10:00, believe this is done so purposefully, I have a simple issue here, has been a customer for 20 odd years with 6 decoders to my name, I am happy to move on DSTV, phone me back please.
Helpful (0)
Replies (4)0
Replies (4)RN
Richard N's updateReviewer Update
18 Dec 2019, 18:10Still waiting...now 8 hours
RN
Richard N's update18 Dec 2019, 18:10
Reviewer Update
Still waiting...now 8 hours
DStv (MultiChoice)'s replyOfficial
19 Dec 2019, 08:32 Dear Richard N,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Dec 2019, 08:32
Official
Dear Richard N,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Dec 2019, 12:05Dear Richard N,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have escalated the calls to our managers for assistance. An internal disciplinary will be done.
We have credited the account with two Box Office movies.
Kind regards
Cynthia Chauke
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have escalated the calls to our managers for assistance. An internal disciplinary will be done.
We have credited the account with two Box Office movies.
Kind regards
Cynthia Chauke
Best regards,
DStv (MultiChoice)'s reply19 Dec 2019, 12:05
Official
Dear Richard N,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have escalated the calls to our managers for assistance. An internal disciplinary will be done.
We have credited the account with two Box Office movies.
Kind regards
Cynthia Chauke
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have escalated the calls to our managers for assistance. An internal disciplinary will be done.
We have credited the account with two Box Office movies.
Kind regards
Cynthia Chauke
Best regards,
RN
Richard N's updateReviewer Update
19 Dec 2019, 12:20Thank you Cynthia, I consider the issue now as closed
RN
Richard N's update19 Dec 2019, 12:20
Reviewer Update
Thank you Cynthia, I consider the issue now as closed