Call center not able to correctly cancel subscriptions

Such a bad experience canceling my services. I had two active subscriptions that I asked to be disconnected at the start of February. The consultant ensured that it was done and that my last debit order will be due on 28 February 2022.

Today I receive an SMS stating that my next debit order is due 28 March 2022. I contact the call center to be told that only one subscription was canceled and that I need to pay for March there is nothing they can do. The consultant disconnected the remaining subscription effective at the end of March 2022.

I now need to pay for another month due to an ineffective call center process.