Call Center ***********s

Someone in the Multichoice call centre or even above them had cancelled our down grade in package and now we are stuck to pay the normal price!!!! I had called the call centre on Saturday to get all the channels, but just for the weekend, the lady said it was R51 and it had to be paid within 24 hours, I had gone and paid for the full channels for the weekend. This morning my DSTV was cut off!!! I had then called the call centre to query why we had been cut off, the person then tells me he cant help me until he hears both ''sides'' of the story as if i were making this whole thing up. The reason for us getting cut was the ***********s of the people that work for Multichoice!! I refuse to pay for their mistake! I also know due to this issue I will have to pay a re-connection fee in October, which I think is total ****!!!