Call Center Complaint/ Disgruntled customer~ incorrect advice!

Good-day, I'm New to DSTV , my Brand New Explora decoder is not older than a month, yesterday I had an orange light flashing and when I called to find out what the orange light flashing meant, a very ***********, inexperienced woman gave me the incorrect info~ Dstv needs to only employ Men at the call centers as it seems Woman can't comprehend when it comes to helping a customer over the phone. I was so upset and worked up as the woman advised my decoder may be faulty. She made me unplug and reconnect. She then asked me to press the i button and TV button simultaneously. When I did what she asked all my TV channels disappeared and I then had all 3 lights on my decoder flash on and off. I told the woman my TV was working fine when I made my call,however with her instructions the problem became worse. She kept saying oh well that I would need to take my decoder in for a test and that it could be faulty. I was Livid as I kept saying but it's not even a month old and only connected for 2 weeks. I ultimately dropped the call. Later I decided to call back with the hope that a more experienced person would answer or a Male person would answer. And to my surprise yes I landed up speaking to a very experienced man by the name of Sihle at the Port Elizabeth call centre, he understood what all I said and most importantly Listened. Which the woman whom I think said her name was Vilakazi didn't quite do, she jumped on to say whatever she felt and kept insisting something was wrong with my decoder. Obviously she is in the wrong Job and or field. Sihle did everything possible to listen and guide me...and eventually advised the orange light was indicating that there was a message for me to read, advising on my bill, but the inexperienced woman could not tell me that! How frustrating it was for me. I would like for the woman who assisted me telephonically on the evening of 20th Oct 2020 be traced as I'm sure your system can see who went into my account. She certainly needs to go on a major training course. Why does she not understand what the orange light flashing on means????? Could she not understand my question? Sihle had absolutely no difficulty understanding the reason for my call, he assisted me very well and my channels were all back on like normal ~ clearly there was Nothing wrong with my decoder..but more so with the lady who doesn't understand what the decoder looks like and what the lights mean... I wanted to Scream! I pray I never have to deal with such a woman again.