WS
Warda S
1 reviews | Active since May 2020
11 Jun 2020, 12:28
Call center agents that don’t care
I requested a refund on the 2 June 2020 as I downgraded my package. I know it takes 7 working days. The call centre lady tells me that it was only done on the 5 June. I asked her who’s fault is that because now I have to wait longer for my money, she says she doesn’t know. I ask her to find out as I never received any communication about that and she cuts the call. The worst agent I have spoken to, and it surely brings the entire company down with her pathetic approach
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Jun 2020, 13:26Hi Warda Salie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply11 Jun 2020, 13:26
Official
Hi Warda Salie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
WS
Warda S's updateReviewer Update
12 Jun 2020, 08:21Good day
That means I should get it today. If not I will only get my cash on Monday or Tuesday which is 7 working days from the 5 June and because the weekend doesn’t count as a working day. I hope you are also training your call centre agents properly or have discipline measures in place for their poor work ethics.
Regards
Warda Salie
That means I should get it today. If not I will only get my cash on Monday or Tuesday which is 7 working days from the 5 June and because the weekend doesn’t count as a working day. I hope you are also training your call centre agents properly or have discipline measures in place for their poor work ethics.
Regards
Warda Salie
WS
Warda S's update12 Jun 2020, 08:21
Reviewer Update
Good day
That means I should get it today. If not I will only get my cash on Monday or Tuesday which is 7 working days from the 5 June and because the weekend doesn’t count as a working day. I hope you are also training your call centre agents properly or have discipline measures in place for their poor work ethics.
Regards
Warda Salie
That means I should get it today. If not I will only get my cash on Monday or Tuesday which is 7 working days from the 5 June and because the weekend doesn’t count as a working day. I hope you are also training your call centre agents properly or have discipline measures in place for their poor work ethics.
Regards
Warda Salie