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anton.barnard anton.barnard
1 reviews | Active since Jun 2016
03 Jan 2024, 10:17
Call center agent refuses to assist with refund or cancellation after DSTV site error
We made the mistake of using DSTV's execrable website to cancel one of our DSTV DualView decoders and retain one subscription. So of course, DSTV double debited us for 2 full premium subscriptions. We tried to cancel the subscriptions on the said execrable website, but couldn't do so. Upon chatting to an agent on the website, and obviously upset that we were out of pocket to the tune of R1100, and daring to complain that the site was *******, the agent cut off the chat. So let's understand this: after *****ulently deducting R1100 from our bank account, Multichoice's "professional" "customer service" [LOL!] agent cuts us off.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Jan 2024, 10:26Hi Anton,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Jan 2024, 10:26
Official
Hi Anton,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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anton.barnard anton.barnard's updateReviewer Update
03 Jan 2024, 10:37I am at the moment trying to phone your call center in a futile attempt to cancel the unneeded subscription. Just like your execrable web site, your IVR does. not. work. The minute I get to the option to cancel the unneeded subscription, I get cut off. I have tried 3 times to do so, every time with the same result. Get to the cancellation menu, I get cut off, just like your dreadful website also displays an error when I try to cancel the subscription for which we got charged R1100.
This just has to be the worst and most unprofessional large company I've ever had the misfortune to have to deal with. It seems DSTV is deliberately making it impossible to cancel a subscription which was *******ly activated.
This just has to be the worst and most unprofessional large company I've ever had the misfortune to have to deal with. It seems DSTV is deliberately making it impossible to cancel a subscription which was *******ly activated.
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anton.barnard anton.barnard's update03 Jan 2024, 10:37
Reviewer Update
I am at the moment trying to phone your call center in a futile attempt to cancel the unneeded subscription. Just like your execrable web site, your IVR does. not. work. The minute I get to the option to cancel the unneeded subscription, I get cut off. I have tried 3 times to do so, every time with the same result. Get to the cancellation menu, I get cut off, just like your dreadful website also displays an error when I try to cancel the subscription for which we got charged R1100.
This just has to be the worst and most unprofessional large company I've ever had the misfortune to have to deal with. It seems DSTV is deliberately making it impossible to cancel a subscription which was *******ly activated.
This just has to be the worst and most unprofessional large company I've ever had the misfortune to have to deal with. It seems DSTV is deliberately making it impossible to cancel a subscription which was *******ly activated.
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anton.barnard anton.barnard's updateReviewer Update
03 Jan 2024, 10:51i also need to be informed what disciplinary action is going to be taken against the shockingly rude and *********** call centre agent who cut us off during the online chat. We are going to take this to the mainstream media too, because this is utterly and completely unacceptable to cut off a customer who has lost R1100 due to a DSTV error.
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anton.barnard anton.barnard's update03 Jan 2024, 10:51
Reviewer Update
i also need to be informed what disciplinary action is going to be taken against the shockingly rude and *********** call centre agent who cut us off during the online chat. We are going to take this to the mainstream media too, because this is utterly and completely unacceptable to cut off a customer who has lost R1100 due to a DSTV error.