Call center agent merged my banking details with m

On Fri 8 Jan 2016 at 15:01 I sent a sms to 37408 with the code DPP for the R899(x24 months) explora offer. At 16:30 a consultant called me back to enquirer about my interest in the offer. His name was Karabo Laotwe. He took all the relevent details for my application. Near the end of the call he (Karabo) told me to cancel all my existing DSTV subscriptions to activate my new DSTV account. I released that there was a mistake and told Karabo that I do not have any current subscriptions. He then paused and I could hear him groaning and typing on the other end of the line. After a lot of confusion I released that Karabo had over written my details on my fathers account. Then I told him to rectify his mistake. He told me that he will phone me back. When Karabo phoned me back he told me that there was nothing he could do and that I must go to my bank and sort it out. I could not settle for this and I told him that it was not good enough. He then hung up the phone and phoned me back after a while. This cycle went on five times and on the last call he said that I will be charged R150x2 and mine and my fathers subscription for the DSTV. He said he will \fix"it but nothing was done"""