DP
Darryl P
1 reviews | Active since Mar 2009
21 Feb 2015, 08:37
Call back 48-72 hours what a joke
Went to Multichoice the other day and was most impressed with their service. Was given a no to send a sms so I could take a special offer concerning a Dstv explora at R799 fixed rate for 2 years. <br> Then sent an e-mail to the no provided on Saturday 14th February and was told that they would get back to us in 48-72 hours. <br> Friday 20 th February 6 phone calls later I got an E- mail address to communicate with them. Again promised a call back within 4 hours. <br> Guess what it's Saturday morning the 21 st and still no call back. <br> What's happening with the good service I receive at the counter at Multichoice compared to the shocking service thereafter.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Feb 2015, 11:05Hello dpearce,
It is with regret that we hear of the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we hear of the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply21 Feb 2015, 11:05
Official
Hello dpearce,
It is with regret that we hear of the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we hear of the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Your support, and that of all our customers, is important to us.
Regards
Rupert