NM
Noncedo M
1 reviews | Active since Jan 2020
11 Jul 2020, 17:40
Call avoidance made a norm at Dstv
I'm highly disappointed with the Dstv customer service Representative who not once but two times avoided my calls because they were busy with other things in the background (the perks of working from home), the second lady who answered my call after I had to redial due to call avoidance was the worst ,she pretended to be taking my details down, then processed to open an incorect account when I made her aware that she is in the incorrect account she put me on hold and ignored my call until my airtime ran out ..is this what we are now subjected to as Dstv customers? I'm highly disappointed
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Jul 2020, 17:52Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Jul 2020, 17:52
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Jul 2020, 23:43Hi *****do Mkhonza.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. We did listen to the call you made on the 04.07.2020, and your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
The DStv account of Mr Linda Hlophe is active on Easy View after it was downgraded, but there is a balance of R24,80, still due for payment as the account had to charged a reconnection fee, when downgrading from the DStv Compact package.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. We did listen to the call you made on the 04.07.2020, and your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
The DStv account of Mr Linda Hlophe is active on Easy View after it was downgraded, but there is a balance of R24,80, still due for payment as the account had to charged a reconnection fee, when downgrading from the DStv Compact package.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply11 Jul 2020, 23:43
Official
Hi *****do Mkhonza.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. We did listen to the call you made on the 04.07.2020, and your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
The DStv account of Mr Linda Hlophe is active on Easy View after it was downgraded, but there is a balance of R24,80, still due for payment as the account had to charged a reconnection fee, when downgrading from the DStv Compact package.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. We did listen to the call you made on the 04.07.2020, and your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
The DStv account of Mr Linda Hlophe is active on Easy View after it was downgraded, but there is a balance of R24,80, still due for payment as the account had to charged a reconnection fee, when downgrading from the DStv Compact package.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,