Call Agents,Management & feed back Pathetic!!!

I went on DSTV website on the 5.8.2015 and left my details for someone to call me back within 24hrs but till now no ! soul has done so. I then called their so called customer care line on the 18.8.2015 and spoke to a gentleman who tried to assist me but did not make any sense to me ,I then asked to speak to a manager or supervisor and was asked to hold for more than 18mins and then was cut off I thought that someone would have called back but no one did .I then called the same call centre the next day and spoke to Cleopatra Ndlovu and explained what happened the day before and took down her name and asked her to ask her manager to investigate who the gentleman was as I was sure that DSTV would have a trail on their system but till now being very Irate not a Soul !has done so. So I then called on the 3rd day spoke to once again another agent who was Happiness Zwane and repeated &amp