CA needed to audit their billing!!!!!!!!!!

If I could rate 0. I would. Never have I experienced such complete and utter incompetence. The self service website is next to useless and presents amounts payable that bear absolutely no correlation to your subscription or to their statements. They present statements with 18 line items and a total that does not equate to any actual numbers. I think this must be what they call a thumb suck. I asked them for a reconciliation of my account in the middle of September. Here we are at the end of October and I am still waiting. I suspect it is because they do not understand their own billing. They continue to itemise a smart card that I cancelled. They duplicate access fees and subscriptions. My account should be the simplest thing in the world : Explora Premium Installation Plan R749