Bye-bye DSTV

I've been having account issues with DSTV for the past few months. I am a cash-paying client and have never had issues before. Recently, it seems like they have not been updating the payments when they are made. So reconnection fees are charged, despite the fact that payments are done on the due date.

I had problems in September, which should have been resolved. All additional charges were to have been reversed. However, it appears that none of that was done.

My October payment was done on the due date, with no additional fees.

I was informed that my account was suspended. I have informed DSTV that the service should be cancelled, ie do not un-suspend the account. However, I have requested that my October payment must be refunded.

I have received a call from an agent - she has stated that a refund is not possible.

I demand that DSTV does a refund - I have done all my payments when they were due. No reconnection fees should have been levied. I am not at fault since all the payments were done on time. Also, they should not have suspended the service. I have started exploring alternatives and there are many - better options at a better price.

Good-bye DSTV, and good riddance!