***** by your call Centre agent

I called on Sunday asking for my customer number, your call agent gave me a wrong one - which your WhatsApp accepted and i paid using the bank online link , later still was off, I called again and found out your agent is a ***** - made me to pay for someone I don’t know , not even my account and not my name probably that’s the **** they used to do for clients to pay for them. I called again still my viewing was disconnected- a guy helped me to reconnect and asked to send email to proof of payment my bank statement - he checked while I’m on the call and assisted. Two days later it was suspended and I call , one tells me I must send proof of payment other than a stamp bank statement and I assure her there’s no way I can generate notification letter on Capitec while I pay using a link online - I’ve been holding until they drop the calls and now they answer and hear it me they drop my calls . Three of them including their supervisor - please investigate this - called since 21:00 now it’s 21:50 and keep buying airtime which I want it to be refunded - that’s why Netflix is the best than this inconvenience