GV
Gerald V
1 reviews | Active since Oct 2015
10 Apr 2024, 14:10
Buying hardware ****
I have been a DSTV subscriber for at least +25 years , but it seems to go from bad to worse Firstly the showmax has been deleted from my explora , as I’m a premium subscriber it has always been available, now no more and I have to buy a different decoder to have this option
Secondly , I ordered an explora remote control from the DSTV website , payed for it with my credit card , payment was received by DSTV , but no one knows what happened to the delivery, this starts to sound like a **** When contacting the refunds department, they advise me to go all the way to Randburg +\_ 100km away. I have no means of getting there , neither do I expect anyone there to fix the problem, I have chatted on their chat and phoned all departments, without anyone helping
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
10 Apr 2024, 14:13Hi Gerald,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Apr 2024, 14:13
Official
Hi Gerald,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
GV
Gerald V's updateReviewer Update
14 Apr 2024, 11:33Sadly, there has not been any positive action from DSTV.
GV
Gerald V's update14 Apr 2024, 11:33
Reviewer Update
Sadly, there has not been any positive action from DSTV.