But customer service and lying agents

I was supposed to be on a pricelock with multichoice but unfortunately for me I was **** to by a person who was working to reach her target and not to give good customer service. I was told that I would pay 600 per month and also pay for my compate channels but i wss told that the delivery was free and I would pay for my own installation. A day after I got the explorer I received a call saying that I have to pay R1268 for the delivery, i didn't understand stand because I was told it was free. So I asked to cancel tje whole thing. Then I was told it was canceled. A few weeks in my mother ask me to please reconnect the services because she was missing her favorite show on dstv. So I called in I spoke to a lady she said the explorer was canceled I can only pay for my normal HD anf I should just pay R210 only for this month and my compact channels will be reconnected so. I paid R600 .it was done a few days a msg that I should pay 650 I call spoke to Buyiseka she said she will send to the relevant department and that I wll receive a call after 48 hours, i didn't get the call but I got the msg saying I should pay 650 i call and spoke again too Nolonwabo I gave her the previous ref number and she said it was not done but she will do it. My channels were disconnected I had to pay 700 out of confusion so i call they said it eas not done. I called spoke to blessing he kept me o. Hold fir sometime till I ran out of airtime and this timei spoke to Fezeka she tells me that the process take a month to be fixed and she also said the problem I at the escalating department. My problem I what dose that have to do with me and I want a refund for the money I paid and I want my account to be updated