********* Business Practice

I was a subscriber to DSTV for over 12 years. I was paying an amount of R564.00 every month until December 2023. In January 2024 I was debited with R 703.00 and when I called customer service for an explanation, I could not get a logical one. I then cancelled my subscription. I received confirmation via SMS's. On the 2nd August 2024, I was debited with R589,00. I called customer care on the 03rd August 2024 for an explanation. According to Customer Care, my account was still on the system and the person that handled my query, temporarily suspended my subscription and did not cancel it. The consultant acknowledged that the fault was on their side and that I would be fully refunded within 7 to 14 working days. Well, I did receive a refund on the 05 August 2024 but not for the full amount. I received a refund of R 570,00 only even though I was promised a full refund.