Bureaucratic, inefficient and broken

Your back-office systems are TERRIBLE. I have just spent over 2h on a chat to try and resolve an issue where my streaming account is not giving me all my Compact Plus channels, and still not resolved. I then call you callcentre and they want my life history and all kinds of personal information that should be Totally irrelevant. You cannot even update your own email address or personal details. You are in the dark ages, no wonder you are floundering.