Bunch of ******s

I have 2 decorder on my name and have been on Compact for over 4 years now<br> On the month of September we couldn't pay for the services therrfore the services were suspended, Month end October we paid for these decorders full amount as stated by the Operator at the counter. There were no issues we were able to view again. On saturday one of the decorders that is in my name which belongs to my mother was suspended after full payment was received on the 30th of October, when she called in she was informed that we are no longer allowed to have 2 decorders on one account and therefore payments are not clear so the sewrvices will be suspended. What is really amazing about this and yet boarding on ridiculousness is the fact that she paid in full and now is unable to view because she was told that on the month of September the services were not supsended which is utter ********, because we were not able to view even connected the arial. Can someone who has a brain at Multichoice give proper explanation.