Bunch of lies and empty promise

Last months i had a terrible service regarding the discount amount, this months again they disconnect my package even though i have make a payment and also send a proof of payment, i have try tge whole of today calling in and communicating on messenger but witj no lick but only promised lie of escaltion every now and then

I call in and been told to drop The call or i will be drop as tge lady is working from home and ahe can not help me,its school holiday and kids are home now and xan not watch tv cos multichoice can fo whatever tHey want On customer account

I have been on the phone the whole day not to mention the airtime i spend on them as i was keep on been hanged up

I have make a paymemt and also send a proof of payment but to their system its shoeing différent things again like last months