AS
Azaan S

1 reviews | Active since Aug 2016

08 Aug 2017, 19:09

Bunch Of ****ING IDIOTS

<p>I requested a settlement amount on my price lock package.Total amount was sent to me via email on the 31/07.On the same day at around 10:00 I received a call from Nkululeko confirming if the email was received.I asked Nkululeko if i make payment on the said amount does it cover me for August as well and he said YES, YOU WILL NEED TO PICK YOUR OWN PACKAGE AT THE END OF THE MONTH FOR SEPTEMBER.Ref number for the call was ********** 3-I54.My services is currently suspended & I received an email with case number ********** stating "should I wish to activate services, I should call the call centre".I called the call centre,spoke to 2 different people & both of them cant help me. I was also told I need to pick a package for me to be connected again.I was also told that it would be escalated but someone will only give me a call on Thursday as tomorrow is a public holiday.DSTV states that calls are recorded, I will like to request the call recording between Nkululeko & myself as he **** & told me otherwise.I AM ****I NG ****ED RIGHT NOW WITH THE LIES AND SERVICE!!!</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Aug 2017, 07:55
Official

Dear Azaan

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

AS
Azaan S's update10 Aug 2017, 12:41
Reviewer Update

I am still waiting for someone to call me. I already made 3 phone calls from this morning and I'm been told the same thing. I spoke to Irene & she was suppose to provide feedback.You guys *****ed up & I am sitting with my services disconnected from Tuesday.