ZH
Zanele H

1 reviews | Active since Jun 2013

07 Aug 2017, 21:29

Bunch of idiots cannot do one thing right

<p>I have to decoders with multichoice on different addresses. I went to the service centre in Centurion with my sister abd spend over an hour there. I requested that one of the decoders be under her name since its in her address. Qe brought paper work. We qere requested to bring proof of address which we happily sourced. All paper work required was given by hand and debit order dates decided my sister filled in an application as requested. The lady informed us that because it was a Saturday all this will be processed on Monday. We understood and left happy. This way in May. 3 months later both decoders are still debitted from my account. Why? Sort out your issues and do your work please. This is a simple job that you have thete are no excuses. Im not calling you as i always do to remind you to fix your nonsense. Im making a oyblic declaration. Sort it out. Get a brain or computers will take your jobs.</p> <p> </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Aug 2017, 08:02
Official

Dear Zanele

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Aug 2017, 13:30
Official

Good day Zanele

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

Please refer to your personal e mail address for more information pertaining to your request.

Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.

Kind regards

Rupert