Bunch of *******!!!

Once again DSTV use a reward to upgrade your package without informing you of the additional charges. My package has increased by more than R200 a month since I made use a reward upgrade. I have tried to speak to an accounts person but its a complete mission to go through endless automated processes only to eventually get to a human? The call person did not answer for at least 3 min. and I was forced to listen to a screaming conversation between operators, then they hung up. I then tried the automated function and got in contact with Ayanda Kumhalo who tried to make sense of the account but eventually gave up saying the problem would be escalated, needless to say that's the last i have heard. DSTV get your act together, please contact me, MY time in wasted calls to you is standing at 52 min. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED.