ML
Mark L

1 reviews | Active since Nov 2023

09 Nov 2023, 11:24

Bunch of dishonest ....s.

Most appalling and dishonest company. I cancelled my contract with Multi Choice and paid a cancellation fee, only to have monthly deductions from my bank account continue. It finally took me three additional interactions with their service team to learn that contract cancellation does not mean channel package cancellation. Package cancellation has to be separately specified, but they appear to go out of their way to avoid advising you of this.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Nov 2023, 11:34
Official
Hi Mark, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
ML
Mark L's update22 Nov 2023, 09:56
Reviewer Update
Matter resolved. Thank you MultiChoice for resolving my issue and refunding the payments.