Bunch laziness

I received an sms that I must reconnect my service, I made a payment that appeared on the app of R126 instead of R122.92, then same day I noticed I haven't been reconnected I spoke to one consultant by Lebohang he took me through everything step by step. Requested another payment of R229.92, I asked how cs I paid R126 today he then said OK the outstanding amount will be R103.92 to be settled so I can be reconnected. I made that payment sent proof. Services were up. I went to the app the following day the payment wasn't updated on the system it appeared as if the first payment wasn't made of 126. Today my service were scrambled I'm told to make another payment of R176 when I show the Paballo the statement of dstv she says I must pay R50 reconnection fee, your consultant really does not know their job. They are not ready al all they don't know what they are doing there. Instead **** us that we owe dstv while we don't. Reconnect my services I don't owe you my subscription is on 16th monthly