Bully Elizabeth

<p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><font size="3" color="#000000" face="Calibri">Contributed from previous bully complaint:</font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><span style="line-height: 107%; font-size: 10pt;"><font color="#000000" face="Calibri">Hello Rupping,</font></span></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><span style="line-height: 107%; font-size: 10pt;"><font face="Calibri"><font color="#000000"><span style="mso-spacerun: yes;">&nbsp;</span>Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.</font></font></span></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><span style="line-height: 107%; font-size: 10pt;"><font face="Calibri"><font color="#000000"><span style="mso-spacerun: yes;">&nbsp;</span>Discovery World is no longer available on the DStv platform.</font></font></span></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><span style="line-height: 107%; font-size: 10pt;"><font face="Calibri"><font color="#000000"><span style="mso-spacerun: yes;">&nbsp;</span>We have launched a new channel called Discovery Family on DStv Channel 135. </font></font></span></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><span style="line-height: 107%; font-size: 10pt;"><font face="Calibri"><font color="#000000"><span style="mso-spacerun: yes;">&nbsp;</span>Select 1 and 2 packages have since been ring-fenced - this means that no new customers will be allowed on these packages and no new channels will be added to these packages in future. </font></font></span></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><span style="line-height: 107%; font-size: 10pt;"><font face="Calibri"><font color="#000000"><span style="mso-spacerun: yes;">&nbsp;</span>You may request further assistance from any of these channels:</font></font></span></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><span style="line-height: 107%; font-size: 10pt;"><font face="Calibri"><font color="#000000"><span style="mso-spacerun: yes;">&nbsp;</span>-The Dstv Forum on www.dstv.com </font></font></span></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><span style="line-height: 107%; font-size: 10pt;"><font face="Calibri"><font color="#000000"><span style="mso-spacerun: yes;">&nbsp;</span>-Twitter@DStvCare</font></font></span></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><span style="line-height: 107%; font-size: 10pt;"><font face="Calibri"><font color="#000000"><span style="mso-spacerun: yes;">&nbsp;</span>-Facebook/DStv</font></font></span></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><span style="line-height: 107%; font-size: 10pt;"><font face="Calibri"><font color="#000000"><span style="mso-spacerun: yes;">&nbsp;</span>- ***</font></font></span></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><span style="line-height: 107%; font-size: 10pt;"><font face="Calibri"><font color="#000000"><span style="mso-spacerun: yes;">&nbsp;</span>Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.</font></font></span></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><span style="line-height: 107%; font-size: 10pt;"><font face="Calibri"><font color="#000000"><span style="mso-spacerun: yes;">&nbsp;</span>Your support, and that of all our customers, is important to us. </font></font></span></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><span style="line-height: 107%; font-size: 10pt;"><font face="Calibri"><font color="#000000"><span style="mso-spacerun: yes;">&nbsp;</span>Regards</font></font></span></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><span style="line-height: 107%; font-size: 10pt;"><font face="Calibri"><font color="#000000"><span style="mso-spacerun: yes;">&nbsp;</span>Elizabeth</font></font></span></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><font size="3" color="#000000" face="Calibri">&nbsp;</font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><font size="3" color="#000000" face="Calibri">Dear Elizabeth,</font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><font face="Calibri"><font size="3"><font color="#000000">You are contradicting yourself. <strong style="mso-bidi-font-weight: normal;">Ring-fence means nothing in or nothing out.</strong></font></font></font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><font face="Calibri"><font size="3"><font color="#000000"><span style="mso-spacerun: yes;">&nbsp;</span><strong style="mso-bidi-font-weight: normal;">You only take out</strong> and increase subscription fees. </font></font></font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><font face="Calibri"><font size="3"><font color="#000000"><span style="mso-spacerun: yes;">&nbsp;</span>Think about it, and give an honest and fair solution.<span style="mso-spacerun: yes;">&nbsp; </span>Put yourself in my shoes for one minute and tell me that what you are doing is fair.</font></font></font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><font face="Calibri"><font size="3"><font color="#000000"><span style="mso-spacerun: yes;">&nbsp;</span>If you keep on doing this, you can take all the channels away until there is nothing left and I must just accept it?</font></font></font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><font size="3" color="#000000" face="Calibri">Multichoice has taken a conscious decision to bully customers out of this package to join the premium.</font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><font size="3" color="#000000" face="Calibri">Your response is a typical fat cat attitude.<span style="mso-spacerun: yes;">&nbsp; </span>Multichoice has decided, and that is that.<span style="mso-spacerun: yes;">&nbsp; </span>My next stop will be consumer protection board.</font></p> <p>&nbsp;</p>