RS
Rupping S
1 reviews | Active since Jan 2012
06 Apr 2016, 23:30
Bully
I am a DSTV Select customer. I wchose this package because I dont watch sport. I watch 144, 176, 181 and 187.now 187 is missing or removed. The only other package that has these channels is the premium package, which I can not afford. Plus the subscription increased. They are bullying me into something I cannot afford. I dont want to give up 144, and I still want the channels I subscribed to. I would understand if discovery were not available to dstv for whatever reason, but they moved it out of my package deliberately, and make up rules that old subscriptions cannot be added to. Please give me access to the channels I subscribed to. It is possible... Stop bullying me.<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
07 Apr 2016, 19:54Hello Rupping,
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Discovery World is no longer available on the DStv platform.
We have launched a new channel called Discovery Family on DStv Channel 135.
Select 1 and 2 packages have since been ring-fenced - this means that no new customers will be allowed on these packages and no new channels will be added to these packages in future.
You may request further assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Elizabeth
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Discovery World is no longer available on the DStv platform.
We have launched a new channel called Discovery Family on DStv Channel 135.
Select 1 and 2 packages have since been ring-fenced - this means that no new customers will be allowed on these packages and no new channels will be added to these packages in future.
You may request further assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Elizabeth
Best regards,
DStv (MultiChoice)'s reply07 Apr 2016, 19:54
Official
Hello Rupping,
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Discovery World is no longer available on the DStv platform.
We have launched a new channel called Discovery Family on DStv Channel 135.
Select 1 and 2 packages have since been ring-fenced - this means that no new customers will be allowed on these packages and no new channels will be added to these packages in future.
You may request further assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Elizabeth
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Discovery World is no longer available on the DStv platform.
We have launched a new channel called Discovery Family on DStv Channel 135.
Select 1 and 2 packages have since been ring-fenced - this means that no new customers will be allowed on these packages and no new channels will be added to these packages in future.
You may request further assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Elizabeth
Best regards,