TR
Teboho R

1 reviews | Active since Nov 2017

10 Nov 2020, 15:48

BULL **** SERVICE AND PROCESS-FIX THIS NOW!!!

THIS IS REALLY DISCOURAGING AND CRAZY. IM NOT GONNA STOP UNTIL I AM HEARD AND THIS MATTER IS FIXED. MULTICHOICE(DSTV) AND ITS CALL CENTER PEOPLE HAVE BEEN MAKING ME CALL EVERY 2 DAYS FOR AN ACCOUNT I HAVE PAID AND I EVEN HAD TO PAY EXTRA SO THAT MY FAMILY CAN WATCH TV WHEN IM AT WORK BUT THEY DONT RECOGNIZE THAT. I HAVE SENT PROOF OF PAYMENTS AND NONE OF THEM SAY THE SAME THING EVERYDAY. I AM EVEN TOLD THAT THEY CANT ACCEPT MY BANK STATEMENT AS PROOF OF PAYMENT. WHHHAAAATTTTTT THE HEEELLLLLLL???? I EVEN HAD TO HIGHLIGHT IT FOR THEM. WHAY CANT THEY TAKE THOISE TWO DAYS TO FIND WHERE MY MONEY WENT INTO THEIR ACCOUNTS. I DONT WORK FOR DSTV AND I CAN NOT BE CALLING THEM EVERY ****EN DAY. RIGHT NOW IM TALKING TO ANNELISA MZWANE, WHICH BY THE WAY SHE WAS GIGGLING WHEN I WAS SERIOUSLY EXPALINING WHAT HAPPENED AND THEN JUST DECIDED TO PUT ME ON HOLD WHEN I VERBALLY REFUSED.***LISTERN TO THE CALL****, I ALSO SPOKE TO A LADY BY THE NAME OF NOMFUNDO NKOSI AMOUNGST THE REST OF THE HUGE TEAM OF DSTV I SPOKE TO. I AM NOT GONNA STOP TILL IM HELPED. I PAID, I OVER PAID AND ALL I DO IS KEEP CALLING PEOPLE THAT TELL E DIFFERENT THINGS EVERYDAY. SOLVE THIS, ALLOCATE MY MONEY FROM THE PROOF OF PAYMENMT AND BANK STATEMENT IS SEND 100 TIMES TO YOU. THIS IS BULL ****!!!!

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Nov 2020, 16:04
Official
Hi Teboho, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team