HK
Herman K

1 reviews | Active since Feb 2013

20 Apr 2024, 16:42

BULL SERVICE

The dstv service is the despicable thing you will experience. I have been paying on /off for compact plus but never got to watch anything for the past couple of months and on the 17th of April i just decided to call and find out why and i got to find out that no package is linked to my account and i was told to wait48hrs. Today 20/04/2024 i have been calling and speaking to different consultants and all just put me on hold. i have calling x4 times. Aniti Ndamase & Babalwa Nzanza was the last agents after calling now for the 5th time and just hang up on me. They put you on hold knowing that there is a timer on their system to route the call back to them incase you decide to speak to their supervisor and eventually they just hang up the call. DSTV must pay me back for all the time that i have paid and never got to watch anything. its been months now. I was not provided a reference number for my call...

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Apr 2024, 16:44
Official
Hi Herman, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
HK
Herman K's update20 Apr 2024, 18:19
Reviewer Update
The call centre service provider that you contracted is terreble and does not deserve the money that you are paying them. i am saying this because i am also in a service industry.
paying money for services not rendered is a crime.

since your responds i have spoken to x4 other persons (***-415 / 427) who keep on hanging up my call.
can you pay me back for services not rendered because i am really tired from the

you guys are useless.