DR
Duncan R
1 reviews | Active since Feb 2011
18 Apr 2017, 11:41
Buffering
<p>I have a 10Mbps ADSL line with a capped account which is unshaped an unthrottled and my Explora decoder is attached to my router with an ethernet cable. I can watch any HD content from youtube without any buffering. When I select some content on catchup + via my decoder which has to be downloaded then it starts buffering making it impossible for me to watch what I want when I want as the DSTV advert claims. I logged an issue with DSTV more than a month ago. They have been unable to explain to me what the problem is. I have sent them documented proof of the packet loss occuring on their MWEB servers and yet still they are unable to fix the problem. They are also not prepared to compensate me for a service I am paying for that I can't use. This is theft. I have been patient and given them ample time to resolve the problem.</p>
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
18 Apr 2017, 12:36Dear Duncan
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Apr 2017, 12:36
Official
Dear Duncan
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Apr 2017, 14:08Good day Duncan
Your query has been referred to the technical team for further assistance.
You will be updated once feedback is received.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply18 Apr 2017, 14:08
Official
Good day Duncan
Your query has been referred to the technical team for further assistance.
You will be updated once feedback is received.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Apr 2017, 09:43Good day Duncan
Your query is still pending investigation.
Feedback will be sent to you once received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply24 Apr 2017, 09:43
Official
Good day Duncan
Your query is still pending investigation.
Feedback will be sent to you once received.
Kind regards
Dinah
Best regards,
DR
Duncan R's updateReviewer Update
24 Apr 2017, 11:31Your technical team has been aware of my problem for over a month already and have been investigating it since then. To date they have not given any explanation as to why I experience this. I am paying for a premium service which I don't receive. The least you could do is refund my money until you can prove to me where the problem is.
DR
Duncan R's update24 Apr 2017, 11:31
Reviewer Update
Your technical team has been aware of my problem for over a month already and have been investigating it since then. To date they have not given any explanation as to why I experience this. I am paying for a premium service which I don't receive. The least you could do is refund my money until you can prove to me where the problem is.
DR
Duncan R's updateReviewer Update
24 May 2017, 15:35Another month has passed and still no resolution of the problem. They don't even know what the problem is yet.
DR
Duncan R's update24 May 2017, 15:35
Reviewer Update
Another month has passed and still no resolution of the problem. They don't even know what the problem is yet.
DR
Duncan R's updateReviewer Update
31 May 2017, 11:03Still no response.
DR
Duncan R's update31 May 2017, 11:03
Reviewer Update
Still no response.