TH
Trishen H
1 reviews | Active since Apr 2011
21 Aug 2018, 07:55
Broken Promises
Dstv cannot resolve my problem, their staff especially management make promises which are not kept,l and promise to call back yet I have to call in everyday for almost 3 months to be reconnected...!!!!!
it’s ridiculous to pay for their services
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Aug 2018, 09:27Dear Trishen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Aug 2018, 09:27
Official
Dear Trishen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Aug 2018, 14:51Good day Trishen
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any success.
Please be advised that the billing on your account has been corrected and adjusted accordingly. We currently investigating your account to ensure that your service will not be interrupted again.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply21 Aug 2018, 14:51
Official
Good day Trishen
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you without any success.
Please be advised that the billing on your account has been corrected and adjusted accordingly. We currently investigating your account to ensure that your service will not be interrupted again.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,