PK
Pieter K
1 reviews | Active since Feb 2013
12 Nov 2020, 15:49
BROKEN ESCALATOR!!!!
Paid up my pricelock contract on 30/10/2020 and received a confirmation email that the contract is cancelled.Ok good now what to change the ownership of the decoder but oops some sleepyhead at multichoice didnt cancel my contract and it is blocking the change of ownership.tried to explain to them on the online platform but it is really hard to draw pictures and colour it in.Phoned the call centre and yipee let me send an email to the person that was helping and maybe when she gets the email will i get a call ya right i am still waiting 2 days later for the promised call 20 minutes later.We are struggling from the 2 November to just transfer this ownership and everyone just sends an email to the next one.Maybe you should consider changing all the departments names according to your BEE Status: NOT MY JOB DEPARTMENT oh and please fix the escalator because all the queries get stuck there on escalating it to the not my job department!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
12 Nov 2020, 16:35Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Nov 2020, 16:35
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
PK
Pieter K's updateReviewer Update
12 Nov 2020, 16:39You are attending to something simple for two weeks now how difficult can it be
PK
Pieter K's update12 Nov 2020, 16:39
Reviewer Update
You are attending to something simple for two weeks now how difficult can it be
DStv (MultiChoice)'s replyOfficial
13 Nov 2020, 15:40Hi Pieter,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, please note that your change of ownership request has been processed successfully.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, please note that your change of ownership request has been processed successfully.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Nov 2020, 15:40
Official
Hi Pieter,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, please note that your change of ownership request has been processed successfully.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, please note that your change of ownership request has been processed successfully.
Kind Regards,
DStv: Hello Peter Team
Best regards,
PK
Pieter K's updateReviewer Update
13 Nov 2020, 22:40Julle is ****e man sit die verkeerde decoder oor en dan moet ek weer als stuur met decoder details net om te hoor die donnerse price lock ****rak is nog nie kanseleer nie als is in sy **** vandat BEE hier is!
PK
Pieter K's update13 Nov 2020, 22:40
Reviewer Update
Julle is ****e man sit die verkeerde decoder oor en dan moet ek weer als stuur met decoder details net om te hoor die donnerse price lock ****rak is nog nie kanseleer nie als is in sy **** vandat BEE hier is!