Broken 3A Decoder Without help

Good-day

My full names are Tshenolo Calvin Mosia with ID No. 8709***********80, i recently purchased the Price Lock option with you and only after 3 months having the decoder it longer records, catch up, even box office i called your office numerous times and ended up with a bill of R800 only on calls.

The agents i have been speaking have not been much of help they keep telling me that I must take the decoder to a nearest DSTV branch and i keep telling them that the nearest DSTV branch is about 180km which mean i will have too again spend money on petrol to take it in. My plea with you at the moment is to send me a new decoder and take this current one as I'm still under warranty and not willing to spend close to R1000.00 on petrol while i still have warranty on the decoder.

This by far is very urgent as Im not willing to pay 100% for a service while im only getting only 10%

Your urgent response in this regard will be highly appreciated

Kindest regards T.C Mosia