Bringing the dead back to life with bad service

Called in the call Centre yesterday to cancel my deceased mother’s subscription. They sent it through to their technical department - when I asked for a number to follow up on, I was assured they would contact me yesterday- surprise surprise no one contacted me - do we really need to make the death of a love one even more complicated DSTV ? Or perhaps this kind of mockery is entertaining to you ??? Either way - could we please get this issue sorted, sooner rather than later ???