Bring back my services I have paid for

I don't even know where to start to express my disappointment with dstv.. I have been enjoying your services until 26 November 2021, when you decided to cut my services because I paid on the 24th instead of 23rd. On the 26 I was reconnected and only to be disconnected on the 01 December 2021, and reconnected once more on the same day, however today I can't watch catch up, no recordings, no live TV pause. I have been paying R514 every month for compact and dstv access. I have been to Twitter whatsapp and phone calls but no one has given me a good explanation of what has changed.. I'm really disappointed with this poor service and *********** agents.