Bring back money

I won’t heal from what Dstv customer's #multichoice has done to my mom. 💔😭 last year around May, just after the funeral of my late grandmother. My mother mistakenly paid R9700 to my aunt’s Dstv account and after that mistake was done. She immediately went to Multichoice Dstv to report the problem and they promised to refund her money within 3days. After 3days she went back to ask about the refund. They told her that money will be in after 7days. And 7days passed they promised to call her after 3months. Now it’s 1 year and 7months waiting for Multichoice to refund back our money. We send them emails and all necessary documents that were needed. We waisted all our money each and everyday try to resolve the issue but there’s nothing happening. We called at the head office and they told us to bring Bank Statement that shows the money was send to their account and after submitting that statement, they will pay back that money immediately into my mom’s account. But when we got there, the lady who was assisting us was nowhere to be found and they said she resigned!And the other guy who was helping us didn’t want us to communicate with those people from head office and our case might end up unattended as far as I’m consent.

Guys please help us to get back our money from DStvDStv customers #multiplechoice. That’s our money we send it by mistake and now we want it. Is it possible we get it back? DStv Customers Help Centre