Brilliant Customer Service!!

In today's time, we are quick to jump for when customer service is bad. Social media, sending emails, threatening to take our business elsewhere, etc. I have been a DSTV client for many years and can honestly say that my complaints are minimum to none.

Today I want to take the time to make mention of an experience that really took my expectations of client satisfaction to another level. On the 3rd of September at roughly 19:33, I spoke to Nqobile Mzimela and asked to be assisted as I was not receiving signal on one of my extra view channels and my primary decoder signal dropped as well. First I thought, well this is because of the weather (Cape Town storms) but called in anyway

I called in and the assistance from Nqobile was exceptional. Me not being very technically inclined appreciated the fact that she repeated herself more than once to help me understand what was the issue. Very long story short, my airtime ran out (as with many calls previously made to DSTV) and Nqobile called me back so we can sort out the problem and checked all the tv's in my house to make sure it does not happen again.

I appreciate the fact the since I spoke to her, the problem has not occurred again. Her patience and professionalism throughout the entire call were exceptional even when I had kids making noise and dog barking and allot of background noise she was an absolute trooper and just got the problem solved.

Please extend my thank you to her and if ever you need to provide training to any new staff on customer service, please pull my recording of this day and use this as an example.

A real asset to the company!

Thank you Nqobile!!