CR
Candice R
1 reviews | Active since May 2012
14 Aug 2015, 17:08
Brian on live chat
Poor service! Been struggling for 2 weeks to get this done. Deducted money from account yet we can't use the service. Every time we call.. Their response ...The problem will be sorted out in 48 hrs. How many 48 hours must we go through????? Tried using live chat.. The wonderful Brian who was communicating with me just ended the chat with no warning and was unhelpful. We basically switched over and became a Premium PVR Customer..
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Replies (1)
DStv (MultiChoice)'s replyOfficial
20 Aug 2015, 13:59Hello purplecandy,
It is with great concern and regret we received your query regarding our service.
We would like to personally apologise for your inconvenience.
Please be assured that your query has been forwarded to our online support team for further assistance.
We value our customers and ask you to please feel free to continue to providing feedback about our services.
Please use the following communication channels for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your query regarding our service.
We would like to personally apologise for your inconvenience.
Please be assured that your query has been forwarded to our online support team for further assistance.
We value our customers and ask you to please feel free to continue to providing feedback about our services.
Please use the following communication channels for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply20 Aug 2015, 13:59
Official
Hello purplecandy,
It is with great concern and regret we received your query regarding our service.
We would like to personally apologise for your inconvenience.
Please be assured that your query has been forwarded to our online support team for further assistance.
We value our customers and ask you to please feel free to continue to providing feedback about our services.
Please use the following communication channels for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
It is with great concern and regret we received your query regarding our service.
We would like to personally apologise for your inconvenience.
Please be assured that your query has been forwarded to our online support team for further assistance.
We value our customers and ask you to please feel free to continue to providing feedback about our services.
Please use the following communication channels for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,