Breaking the trust & costing clients

I rented a movie American Ultra from Multichoice at 18:20,the money was taken from my credit card but never got the movie.At around 19:27 I tried again and yet the money was deducted without the movie I then called Box office at 20:00 and spoke to Tshepiso who was just ********ing me for answers he said the movie was going to play before 21:00 and a refund will be done immediately.<br> <br> 12:00 noon and still no money or movie is playing.That shows the arrogance of Multichoice and it's staff.