1 reviews | Active since May 2011
Breakdown in service
<p>Two weeks ago I had to take the DSTV Explora that's just been out of warrantee in due to the hard drive being *******. After about 45min and paying for the replacement I was issued with another one that strangely was the 2nd one the lady had to search for as the 1st was not working properly. To my surprise the decoder is not working properly at home reflecting the error E102-29 and again the hard drive being *******. I had to take the hour drive out to Randburg due to the fact that the service centre at Princess Crossing is worse then a government insitution. I am not prepared to take another drive out to Randburg and expect this decoder to be replaced and delivered to my residential address within this week.</p>
Good day Salome
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Good day Salome
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
It is rather concerning that DSTV does not value customer service at all. To date I have received no feedback despite the reply. Yesterday I took it upon myself to return the faulty decoder again and guess what after it was reset by Lerato that could not speak properly I encountered the exact same problems when I got home. Should I share my experience and do a random survey to get the feeling out there? This is breach of contract on your behalf and maybe it's time that I rather just cut the ties AGAIN?
It is rather concerning that DSTV does not value customer service at all. To date I have received no feedback despite the reply. Yesterday I took it upon myself to return the faulty decoder again and guess what after it was reset by Lerato that could not speak properly I encountered the exact same problems when I got home. Should I share my experience and do a random survey to get the feeling out there? This is breach of contract on your behalf and maybe it's time that I rather just cut the ties AGAIN?