1 reviews | Active since Sept 2016
Break the law and multiple stories
<p>Service centre in Randburg is unable to provide VAT invoice on request. According to the staff only Receipt is available. Company must be able to provide full VAT invoice on request. Should report to SARS. They do not take this kindly.<br /> <br />I do 2 to 3 times a month holiday switching. Old computer system allowed this to be done on site. Now it is not possible. Help centre takes often 20 min to do this and often has to ask supervisor to help. They tell me like the service centre to use internet site. Not possible. Some days back one DSTV employee stated in writing that switching is not possible on their site due to "For billing security purposes". Exact wording. So why everybody else says use DSTV.com to do switching?</p>
Good day Jouko Tolonen
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Good day Jouko Tolonen
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Jouko Tolonen
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Jouko Tolonen
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
The issue is not solved and I have not received any feedback.
There have been additional problems. Yesterday 30/9/2016 I called the call center to do holiday switching. It was done but when I wanted to watch TV this morning 1/10/2016 at my holiday place the signal was back to the main decorder. I called again and it took 27 min and 55 sec to get the signal. Supervisor had to do the switch. Something wrong with the system. Then the call centre checked payments. According to them the bank payment was not run yesterday (debit order) because the main account was disconnected. According to the call centre I have to ask now DSTV to run separate ad hoc debit order.
With the old computer system there were no problems like this.
The issue is not solved and I have not received any feedback.
There have been additional problems. Yesterday 30/9/2016 I called the call center to do holiday switching. It was done but when I wanted to watch TV this morning 1/10/2016 at my holiday place the signal was back to the main decorder. I called again and it took 27 min and 55 sec to get the signal. Supervisor had to do the switch. Something wrong with the system. Then the call centre checked payments. According to them the bank payment was not run yesterday (debit order) because the main account was disconnected. According to the call centre I have to ask now DSTV to run separate ad hoc debit order.
With the old computer system there were no problems like this.
Took 30 min call to get both decorders activated. Technical problems plus because DSTV did not process debit order on Friday.
Feel sorry for the call centre people who have to work with a system that is totally faulty.
Took 30 min call to get both decorders activated. Technical problems plus because DSTV did not process debit order on Friday.
Feel sorry for the call centre people who have to work with a system that is totally faulty.
Secondary decorder was not switched on despite all the assurances during the 30 min call on Sunday. Calling on Monday took over 33 min without solution. One of the problems was that the ad hoc debit order requested was not run as it should have been. Case had to be referred to technical team. Cannot get the holiday decorder working.
New computer system is really bad. Not even supervisors get it working.
Reference number SD **********
Secondary decorder was not switched on despite all the assurances during the 30 min call on Sunday. Calling on Monday took over 33 min without solution. One of the problems was that the ad hoc debit order requested was not run as it should have been. Case had to be referred to technical team. Cannot get the holiday decorder working.
New computer system is really bad. Not even supervisors get it working.
Reference number SD **********