Breach of TCF

<p>I have been a loyal premium subscriber with Multi choice for over 10 years with never missing a payment. Once a year during the ramadaan month I cancel the DSTV subscription and reconnect there after. This year I called the customer service centre and requested a cancellation on the 27th of May 2017 and they couldnt cancel this as my subscription had to run until the 20th June 2017 which was my debit order date. This is truly unfair as i had no use for the service for an entire month.</p> <p>I paid for a service which i didnt need. I tried to reconnect the service today only to be told that their system cannot collect premiums in prorata. This function was available last year which seems as if their systems are regressing instead of progressing. They need me to pay at a retail store before they can activate my account immediately. </p> <p>On a serious note , please dont hide behind Terms and conditions as this is truly actiing against a customers request. Why do i have to pay if YOUR system is unable to accomodate your customers needs. I am really disappointed and frustrated with your service. Sadly nothing will happen of this email and i hopefully will get a response from DSTV to say that i must see there Terms and Conditions. and how the customer is so impartant in their lives.</p> <p> </p> <p> </p> <p> </p>