Breach of insurance contract

Item: DStv (MultiChoice)
Rating: 1
Author: Roger B

On the 8th of September I was at your Randburg HQ to get my primary 2P decoder checked or replaced.

I spent over 90 minutes there due to the fact that the tech consultant had to take back the replacement units not once, but twice as they didn't work, then the 3rd worked.

Since then the 3rd unit, every other day reboits itself, or the heart beat to the secondary isn't working or like today I get a ECEP error and had to once again reboot.

I pay insurance, so I expect a new replacement! not refurbished. You will now come and collect your "dud" unit you gave me, and replaced it with a new 2P or better yet give me an Explora for my trouble.

I will NOT drive all the way for for your incompetence. If its not resolved before end of next week, you can cancel my subscription and I will not pay for the last month either!

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

21 Sept 2018, 09:00

Dear Roger J.E,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)'s reply21 Sept 2018, 09:00

Official

Dear Roger J.E,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Roger B's updateReviewer Update

11 Jun 2019, 15:27

At least this ended up in my favour, I.e. a new explora decoder, but DSTV still need to work on their service. I should not have had to go through the above!

Roger B's update11 Jun 2019, 15:27

Reviewer Update

At least this ended up in my favour, I.e. a new explora decoder, but DSTV still need to work on their service. I should not have had to go through the above!