Breach of Contract - We pay but no service!!!!

So another day has passed and the folk at dstv multichoice do what they do best - ignore their PAYING customers!!!! Its an absolute joke that one needs to deal with such a useless service provider. Still 4 days later all i get to see from my expora is a E16-4 notification - is that what my subscription payment is for??? After numerous telephone calls and emails over the past couple of months the same problem occurs and even after venting my frustration on the Hello Peter platform yesterday all i get is a generic response from the Hello Peter dstv complaints team acknowledging my complaint. dstv multichoice, the day you formed a team to deal with the complaints just from this platform is the day you should've realized that you in fact need to improve the service standards within your company rather that trying to put out fires all the time. An absolute disgrace that one has to be subjected to such poor service offerings! Get your act in order!