1 reviews | Active since Sept 2014
Breach of contract/Disregard for my concerns
Have been waiting for my refund/credit from DSTV but to no avail.What annoys me when I put the complaint/s on hello Peter they will phone promising heaven and earth. The most insulting thing they do is when they ask me to tell me what exactly happened when they have the details of the matter on the system. I'm even beginning to think that this is a racial issue after all this is South Africa.
Dear Miss LL Nzimande
Thank you for taking the time to contact us. As per our telephonic conversation, we confirm your account was credited for the decoder insurance fee with the amount of R499.00 on the 21st April 2016. The amount covers both your DStv Access account subscription fees until the 2nd June 2016. Please be advised that your account still reflect a credit amount of R281.00 for subscription fee for the month of June 2016, you will only be able to pay the difference.
Regards
Nesta
Dear Miss LL Nzimande
Thank you for taking the time to contact us. As per our telephonic conversation, we confirm your account was credited for the decoder insurance fee with the amount of R499.00 on the 21st April 2016. The amount covers both your DStv Access account subscription fees until the 2nd June 2016. Please be advised that your account still reflect a credit amount of R281.00 for subscription fee for the month of June 2016, you will only be able to pay the difference.
Regards
Nesta