Breach of Contract and Unacceptable Service

<p>I have been requesting my Price Lock Application to be cancelled since the 8/05/2017 to date, but all I have recieved since then are false promises by Supervisors who promise to follow up and provide feedback but don't, my request has been Escalated more than 5 times with Case numbers (I111, I108, I117, I112) but nothing has been actioned by the so called Price Lock Department. I called in today to find out if it was cancelled and was misled by a consultant who told me that it was cancelled only to find out that the Device which I never gave consent to and requested to be cancelled was activated today and a Debit Order has been loaded onto my Profile for something which I have been requesting to be cancelled since the 8th of May and a Device which I never got any call regarding it's delivery or cancellation. I am going to Escalate this to the Ombudsman, since nothing is being done to adress my issue. </p>