Breach of Contract and Misleading Information - Subscription Fee Dispute

I subscribed to DStv Stream last year specifically to watch the Rugby World Cup. Upon the conclusion of the tournament, I promptly cancelled my subscription.

Despite my cancellation, I continued to receive numerous emails urging me to reactivate my subscription at a discounted rate.

On July 9th, I decided to reactivate my subscription based on the promised reduced fee of R460 per month for 3 months. However, I have been consistently charged the full fee of R699 per month, despite repeated attempts to rectify this issue.

I have contacted your customer service centre multiple times, both via phone and in person, to address this discrepancy. During a visit to your physical location on July 30th, I was assured by Thandeka Miya that the matter would be resolved within 24 hours. Unfortunately, despite several follow-ups, the issue remains unresolved.

I believe that I have been misled regarding the promised discounted rate and that DStv has breached the terms of our agreement. This is particularly disappointing given your organization's reputation.

I kindly request that you immediately investigate this matter and rectify the billing error. I expect a prompt resolution to this issue, including a refund for any overcharged amounts.