1 reviews | Active since May 2017
Breach of Contract
<p>I am absolutley horrified at the service from DSTV . I app**** for the Price lock option and cancelled it within two days. The consultant advised me that they cannot cancel it and escalated the cancellation to different departments or perople. I was even more upset when a debit order is placed for the fees and that the device will be delivered. I dont want the device I dont want to be a party to the contract . This is a complete breach of the CPA and there a total disregard to my cancellation instruction. I want someone to place me back in the position I was prior to even contacting DSTV for the price lock option. I will escalate this to the Ombudsman should I not receive any resolution today. </p>
Dear Bonginkosi Kulele
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter Team
Dear Bonginkosi Kulele
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter Team
That automated response does not help me with anything. As I said I am escalating it to the Ombudsman. Since your escalations are never dealt with the Ombudsman will show you how it's done.
That automated response does not help me with anything. As I said I am escalating it to the Ombudsman. Since your escalations are never dealt with the Ombudsman will show you how it's done.
Good day Bonginkosi
Apologies for the late reply. We have referred this matter to the Price - Lock team. The consultant will contact you shortly.
Thank you
Girly
Good day Bonginkosi
Apologies for the late reply. We have referred this matter to the Price - Lock team. The consultant will contact you shortly.
Thank you
Girly
That is what I was told since the 08/05/2017 to date yet nobody has contacted me anmd to make matters worse a debit order was loaded onto my profile for a decoder I never accepted, so who gave consent to it??? That is a serious breach of contract remove the Debit Order and cancel the contract immediately!!!
That is what I was told since the 08/05/2017 to date yet nobody has contacted me anmd to make matters worse a debit order was loaded onto my profile for a decoder I never accepted, so who gave consent to it??? That is a serious breach of contract remove the Debit Order and cancel the contract immediately!!!