BREACH OF CONTRACT

<p>For the last two months we have had problems with sound loss on our analogue system</p> <p>We have reported this on numerous occasions to the call centres as well as numerous occasions walk in to the multichoice offices in Umhlanga Rocks Durban. The decoder has been replaced 3 times already but this did not fix the issue as we were advised by multichoice ,that they were having technical issues. Our decoder currently shows an "E0 Error".</p> <p>When have now been without any decoder service for 3 weeks and no technician has come on site - as was promised by the Extreme Ops supervisor (Thami) on (21/12/2016). Thami informed us that we could expect the Technician to visit us the following day.</p> <p> </p> <p>We are forced to pay for the 'service' we are not receiving. This is not acceptable and there is clearly a lack of customer service.</p> <p>We request that this gets priority attention and that a refund is given for the period of time we have not been able to use the decoder.</p> <p> </p> <p>Your slogan is "feel every moment". Well you have achieved that, as we are feeling highly frustrated and let down. Well done guys!!!</p> <p> </p> <p>Awaiting your response.</p> <p> </p> <p>Yours truly,<br />Disgruntled Subscriber</p>