Breach of contract

I saw an advert on dstv for the explora which caught my attention especially the cash up future since I work in a retail environment and not always at home I then sign up for the package but since then it's been a big headache for me as the cash up is not working and when I call multichoice I've been send from pillar to post and put on hold most of the Time as a result I have spend over R1000 on the phone bill contacting multichoice yet my query is still not attended yet I'm paying for the service that I don't even receive is how multichoice think of it's customers then I'm afraid I'll rather stay without a dstv seeing that I'm not getting the service in an case